Contextual
Inquiry
Description
of the user: This user is an elderly person with
a little technical experience and she is not at all familiar with using this
news site.
(Lines spoken by us/interviewer
are denoted with 1 and the user’s lines are denoted with 2. Time codes are
mentioned in the beginning of a line.)
[00:02]
1- This is lankapage.com, a famous news site in Sri Lanka. Can you find the recent
headlines in this news site?
[00:11]
2 - Okay we’ll see. (Searching in the site)
[00:31]
2- Is this the headlines?
[00:35]
1- Actually it's not what I want. There's a separate section for those
headlines. Can't you find it?
[00:44]
2- I will see. (Again starts searching)
[00:53]
2- It's bit difficult to find.
[01:04]
1- Let me know if you need any help
[01:10]
2- Ah.. This is the recent headlines right? (Smiling and feels like finally
found it)
[01:14]
1- Yes. That's it.
[01:17]
1- Okay, next can you view the Top story of the day?
[01:22]
2- Yes. We'll see.
[01:27]
2 - Top story should be in the top part right?
[01:29]
1- Yes. May be.
[01:34]
2- Is this it?
[01:37]
1- Actually Top story is in the home page. Now you just went to another page. I
think you have to go back to the home page again.
[01:44]
2- Where is the homepage?
[01:46]
1- You have to click that home button. So that you can go to the home page.
[01:51]
2- Ah... This one right?
[01:54]
1- Yes.
(She
tries to click it several times)
[02:00]
1- Just click once.
[02:13]
2- This is the top story right? But it's too small. It should be bigger.
[02:28]
1- Now can you view separate news in the homepage?
[02:36]
2- Yes. This is the homepage.
[02:41]
2- I think these are the news that you want.
[02:44]
1- Yes. You got that one easily.
[02:50]
1- Okay now can you view news under separate categories?
(She
scrolls down the page and searches)
[03:05]
2- I can't find the separate categories.
[03:08]
1- Separate categories in the sense, there are many news in the home page right?
Those news are belongs to separate categories. Like politics, sports, world
news, security situation etc. So can't you find the names of those categories?
(She
looks for those separate categories in the home page. looks like not happy.)
[03:34]
2- Still I couldn't find. Can you help me?
[03:48]
1- Okay let me help you. These news falls under different categories. You can
see those categories here. So this is the category for security situations and
this is for politics. Also you can view sports and world news at the bottom.
[04:22]
2- But I think this should be more highlighted than this. Otherwise it's
difficult to find out.
(She
seems not happy at all about this)
[04:33]
1- Okay let's move on to the next question. Can you view relevant images for a
particular news?
[04:51]
2- Yes. For that I should go to the full story.
[04:53]
1- Yes. You should.
[04:55]
2- We'll see that. Here only one image is appearing. No any other images or videos
regarding this news.
[05:18]
1- You just checked only one news right. I think you should check another news.
So for that you have to go back to the home page.
[05:30]
2- This is the back button right?
[05:32]
1- Yes. That's the back button. But since u selected the full story mode it
directed to a new page. So u can't go back like this.
(She
seems to be struggling to go back so I had to help her)
[05:45]
1- To go back you have to click on that lankapage tab on the top.
[05:50]
2- This is it right?
[05:52]
1- Yes.
[05:54]
2- May I click it?
[05:55]
1- Yes. Now go to another news and see whether there are any images.
[06:06]
2- Okay I am going to click on the full story. Here also the same scenario.
Since this is a news site I think there should be more images and videos for a
particular news.
(She
seems to be not satisfied with the news)
[06:32]
1- Yes I also think the same. Let's go to the next one.
[06:43]
2- Okay.
[06:44]
1- What do you think about the advertisements in the site?
[06:50]
2- I can see some advertisements. Those are not nice.
[06:55]
1- Why do you think them as not nice?
[06:57]
2- Because we can't find news easily because of these silly advertisements.
[07:07]
1- Ah okay.
[07:12]
1- There’s a brief introduction about Sri Lanka. Can you find it?
[07:23]
2- Okay.
(She
scrolls down the page)
[07:38]
2- Is it below the sports category?
[07:41]
1- Yes. It's actually at the bottom of the page.
[07:49]
2- Yes. I can see it. But, is it necessary to be in this news site?
[07:59]
1- I also think it's not necessary.
[08:10]
1- Can you view the disclaimer and about us section?
[08:13]
2- Yes. It is in the top.
[08:18]
2- This is disclaimer.
[08:21]
1- Okay.
[08:22]
2- You can see.
[08:25]
1- What about the about us section?
[08:27]
2- Wait. (Clicking Back Button)
[08:31]
1- So what did you do there..? You went back.
[08:34]
2- Yes. I went back. I couldn’t tell you. (Laughing)
[08:37]
1- okay.
[08:38]
2- This is about us section. (Looks happy)
[08:43]
1- Okay.
[08:45]
1- You did it easily. We will go to the next task.
[08:53]
1- Can find out the last updated date and time of this web site?
[09:01]
2- Yes.
(Scrolling
down in the page)
[09:16]
2- I can’t find it (She is in sad mode.)
[09:23]
1- Scroll slower and you can find it in the website somewhere around the top.
(She
is scrolling up slowly)
[09:40]
2- I don’t think .I can’t find it out
(Looks
like she is in tired of searching last updated date and time)
[09:43]
1- Are you sure you can’t find it?
[09:45]
2- Yes. Sure (in sad mode)
[09:46]
1- Okay let me show you that. (Helping her to find that)
[09:51]
1- See here. This the last updated date and time in small letters.
[09:58]
2- Oh .yes.
[10:02]
2- Yes too small letters. I can’t see it. (Laughing)
[10:05]
1- Okay let’s go to the next one.
[10:10]
1- Can you send a feedback to this site?
[10:15]
2- What do you mean by feedback? (Seems like she don’t know the meaning of that
term. So had to help her)
[10:18]
1- Feedback in the sense it’s like a report that you send to the admin of the
site saying about compliments, comments of yours to the site admins.
[10:40]
2- Will see. (She has got an idea about that term)(Scrolling down)
[10:44]
2- I can’t find it out.
[10:47]
1- It’s actually on the bottom of the page.
(She
is scrolling down)
[11:03]
2- Ah… there. (She found that feedback link but struggling to click that.)
[11:11]
2- This is so small right?
[11:12]
1- Okay. You have find it.
[11:15]
2- Will go inside?
[11:19]
1- You have to click on that link.
[11:27]
2- Is there any error? (Error page occurred)(She is not satisfied with the
result)
[11:29]
1- Oh. It’s an internal server error. I think it’s something wrong with the
site, it’s okay because you found the way to do the feedback right? It’s
something wrong with their site. Okay?
[11:47]
2- Okay. (She is not satisfied with that error page)
[11:52]
1- Can you subscribe to get the breaking news alerts via emails?
[11:58]
2- I didn't get what u said. (Seems to
be confused)
[12:05]
1- I asked can you subscribe to get the breaking news alerts via emails.
[12:11]
2- There's a thing called SL breaking news. We'll click it and see.
[12:18]
1- Okay.
(She
seems to be reading carefully what's in the page)
[12:34]
2- That word you said subscribe is here. But I don't know what to do from here
onwards.
[12:44]
1- Okay. Do you want me to help you?
[12:49]
2- Yes.
[12:51]
1- Here what you need to do is simply send an email to this email address. So
that you can subscribe to get the breaking news.
[13:22]
2- We don't use emails as you all. So I think it's better if we have a way to
get these breaking news alerts to our mobile phones.
[13:38]
1- You mean like text messages.
[13:41]
2- Yes.
[13:51]
1- Okay Thank you.
[13:52]
2- You are welcome.
